The Listen Learn Act (LLA) is European Commissions’ Humanitarian Aid and Civil Protection (ECHO) funded pilot project being implemented in sixteen organizations across four countries–Nepal, Mali, Lebanon and Ethiopia—with different sorts of humanitarian response in each country. The project aimed to “measure” the performance of humanitarian programmes against the Core Humanitarian Standards (CHS) through Ground Truth Solution’s (GTS) Constituent Voice Methodology. A major expected project result is that aid workers integrate a feedback system to test and inform the roll out of the CHS across different contexts and address any shortcomings in performance.
After successfully implementing the LLA project, ECO-Nepal sat down with Nik Rilkoff, Global Project Manager, LLA on 27th February, 2017 to review the whole process. There was a SPHERE Handbook Revision workshop facilitated by Nik herself and Aninia Nadig , SPHERE Secretariat on 1st March followed by a three day Training of Trainers (ToT) on LLA. Here are some excerpts from the programmes.
Listen Learn Act (LLA) Meeting: ECO-Nepal representatives successfully completed Listen Learn Act (LLA) Meeting with Nik Rilkoff, Global Project Manager, LLA in DCA hall, Kathmandu on 27th February, 2017. The meeting was focused on review and experience sharing of LLA project launched in September by DCA, Save the Children Denmark and Ground Truth Solutions as ECO-Nepal is one of the NGO carrying out the piloting of LLA project. In the meeting, interaction was carried out about Core Humanitarian Standards and its considerations and implementations in organizational activities. Discussions majorly focused on the LLA survey reports, their shortcomings and ECO-Nepal’s capacity and constraints on continuing with the LLA approach in its future projects and programmes.
Revision of SPHERE Hand Book for 2018 Edition: The Sphere Handbook is one of the most widely known and internationally recognized sets of common principles and universal minimum standards for the delivery of quality humanitarian response. Because it is not owned by any one organization, the Sphere handbook enjoys broad acceptance by the humanitarian sector as a whole. The minimum standards cover four primary life-saving areas of humanitarian aid: water supply, sanitation and hygiene promotion; food security and nutrition; shelter, settlement and non-food items; and health action.
The Sphere handbook revision workshop was organized on 1st March 2017 at Hotel Annapurna, Kathmandu with active participation of various stakeholders and implementing agencies of LLA with amazing facilitation of Aninia Nadig, Sphere Secretariat and Nik Rilkoff, Global Project Manager, LLA, DCA. The objective of the workshop was to discuss and garner ideas about revision of Sphere handbook for the 2018 edition and merging of Core Humanitarian Standards (CHS) into the Sphere handbook.
The workshop included sharing of Sphere introduction and handbook revision, presentations on LLA project and link with Sphere. Discussions were carried out in various agendas followed by group sessions. In the group sessions, themes namely: Urban response, CASH modalities, DRR, MEAL, New actors were discussed and presented including our experiences, putting people in center. Technical perspective was overlooked. Approaches and process to address people’s voice into decisions and actions were interacted. Feedback mechanism and closing the loop were one of the burning issues discussed.
In the workshop, collaboration and coordination between duty bearers, receivers and advocates was highlighted which was followed by productive discussions upon what worked and what didn’t among humanitarian aid agencies while practicing the Sphere standards in fields, challenges faced and overcome processes and contextualization and localization as well.
You can visit the Sphere webpage dedicated to the Handbook revision at: www.sphereproject.org/revision
Listen Learn Act “From Feedback to Action”: Training of Trainers (ToT): DCA, Save the Children Denmark and Ground Truth Solutions conducted the three day training Listen Learn Act “From Feedback to Action”: Training of Trainers (ToT) course on enhancing humanitarian quality and accountability through listening and responding to community feedback in relation to the Core Humanitarian Standard (CHS) mainly focused to equip participants to train others in LLA “From Feedback to Action” course. ECO-Nepal being one of the NGO carrying out the piloting of LLA project, two of its staffs responsible for feedback processes participated in the training. Training was held on 2nd, 3rd and 6th March, 2017 in Annapurna Hotel, Kathmandu. The three day ToT was facilitated by Nik Rilkoff, Global Project Manager, LLA, DCA.
Training was divided into sessions. Each session were focused on development of the trainer knowledge and skill development. Adult learning styles, characteristics and principles were discussed and introduced which was one of the most applicable achievements. Similarly, each group was given different topics of training content and training practice session was carried out. For each group 70 minutes was assigned for training delivering and 20 minutes for constructive feedback. Constructive feedback mechanism was best approach in the ToT. Experiences were shared among the participants and piloting organizations about what worked and what didn’t work. Finally, each organizations prepared action plan. Evaluation of the ToT was done as it was first ToT conducted and feedback was taken. Training was successfully completed with 20 participants being capacitated to conduct a training on the Listening, Learning and Acting approach.